Refund and Returns Policy

At ledheadlightIndia, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand how we handle returns, exchanges, and refunds Effective Date: January 18, 2025.

1. Eligibility for Returns

We accept returns and exchanges for products purchased on ledheadlightIndia under the following conditions:

  • The product must be returned within 7 days from the date of delivery.
  • The product must be unused, uninstalled, and in its original, unopened packaging.
  • The product must be free from any damage, wear, or tear, and all accessories must be included.
  • The product should be in the same condition as it was received and in its original packaging.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been used or installed.
  • Items that have been damaged due to misuse or mishandling.
  • Custom or personalized products.
  • Products purchased during sales, promotions, or clearance events.

3. Return Process

To initiate a return, follow these steps:

  1. Contact our customer support team at zamirahmedganjanavarhosting@gmail.com or call us at 8095026051 within 7 days of receiving the product.
  2. Provide your order number, product details, and reason for return.
  3. Our customer service team will guide you through the return process and may provide you with a return shipping label if applicable.
  4. Pack the product securely in its original packaging, including all components, manuals, and accessories.

Please note that return shipping charges are the responsibility of the customer unless the return is due to a defective or incorrect item.

4. Refund Process

Once we receive and inspect the returned product, we will notify you of the status of your refund. If the return is approved, the refund will be processed to your original payment method within 7-10 business days.

  • Full Refund: You will receive a full refund if the product is returned within the return window and in new, unused condition.
  • Partial Refund: A partial refund may be issued if the product has been opened, used, or is in damaged condition.
  • Refund Rejection: If the return does not meet the eligibility criteria, we reserve the right to reject the return or offer a partial refund.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, as per your preference. You may be asked to provide pictures or videos of the damage for verification.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, you can return the item for a refund and place a new order for the desired product.

7. Cancellation Policy

You may cancel your order within 24 hours of placing it, provided the item has not been dispatched. After dispatch, we are unable to process cancellations. Please contact our customer service team as soon as possible if you wish to cancel an order.

8. Shipping Costs

  • Return shipping costs are non-refundable unless the return is due to a defective or incorrect product.
  • If your return qualifies for a refund, the original shipping charges will not be refunded.

9. Contact Us

If you have any questions or concerns about our return and refund policy, please reach out to our customer service team:

We are committed to providing you with excellent service and ensuring that your shopping experience with ledheadlightIndia is smooth and satisfying.

By making a purchase on ledheadlightIndia, you agree to our Return and Refund Policy.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at zamirahmedganjanavarhosting@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zamirahmedganjanavarhosting@gmail.com and send your item to: ledheadlightIndia # No 45, Adhyapak Nagar, Gudihal Road, Near Lucky Hall, Viashal Nagar Hubli 580029.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: ledheadlightIndia, # No 45, Adhyapak Nagar, Gudihal Road, Near Lucky Hall, Viashal Nagar Hubli 580029.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at zamirahmedganjanavarhosting@gmail.com for questions related to refunds and returns.